Responsible Gambling
PLAYWEST PTY LTD Responsible Gambling Policy
Overview
For most people gambling is a fun and exciting recreational pursuit. However, for some individuals, gambling may result in addiction with devastating consequences for them, their families and their friends. At Playwest we understand the dangers of gambling beyond your means. We want to protect all of our customers against these risks. We want you to stay in control of your gambling and not allow gambling to control you. As a result, we have developed this policy to communicate our approach to responsible gambling and minimising harm to consumers who may be vulnerable to problem gambling.
What is Responsible Gambling?
“Responsible Gambling” is a broad concept that aims to ensure gambling is conducted in a manner whereby the potential for harm associated with problem gambling is minimised. It respects the responsibility of individuals for their own actions, but also acknowledges a responsibility on the part of service providers.
What is Problem Gambling?
Problem gambling occurs when a person loses control over their gambling, particularly the amount of money gambled and the amount of time devoted to gambling.
Customer Care Principles
At Playwest we want to be an industry leader in providing a safe environment for our customers. We actively encourage and promote responsible gambling practices and provide tools to assist our customers in maintaining control of their gambling.
Responsible Gambling Policy
We are committed to sharing responsibility, with Governments and communities and individuals, for helping customers control their gambling, and helping problem gamblers to identify their problem and seek assistance. Some of the ways that we do this are:
1. Allowing our customers to set pre-commitment or deposit limits;
2. Allowing our customers to self-exclude (either temporarily or permanently) from betting with us;
3. Providing Responsible Gambling information and messages to our customers;
4.Training our staff about Responsible Gambling at induction and at least once each year; and
5. Referring our customers affected by problem gambling to gambling-related support services.
We aim to achieve the following outcomes:
1. Minimising the extent of gambling related harm to individuals and the broader community;
2. Enabling customers to make informed decisions about their gambling practices;
3. Enabling people adversely affected by gambling to have access to timely and appropriate assistance and information;
4. Promoting a shared understanding between individuals, communities, the gambling industry and Government of responsible gambling practices; and
5. Ensuring the gambling industry provides safe and supportive environments for the delivery of gambling products and services.
Minors
As a responsible operator, we are committed to protecting minors by actively taking steps to exclude minors from placing a wager using our betting platforms. Our services are designed to appeal to, and be used by persons who are at least 18 years old.
Where to Get Help
You can call the Gambling Helpline on 1800 858 858 or visit:
https://www.gamblinghelponline.org.au/
https://www.gamblinghelponline.org.au/
https://www.gambleaware.com.au/
https://www.dlgsc.wa.gov.au/racing-gaming-and-liquor/racing-gaming-and-wagering/problem-gambling
Gambling Help WA provides confidential counselling and support for people with gambling problems, their families and partners.
To make an appointment with Gambling Help WA, telephone (08) 9325 6644 and ask to speak to the Client Liaison Officer. Day and evening appointments are available. For 24-hour telephone support, telephone 1800 858 858. This is a free call and will not be listed on your telephone account.
Pre-Commitment
Playwest provides pre-commitment limit facilities for their customers. This allows you to set a maximum deposit amount for a pre-determined period . We allow our customers to set deposit limits for 1, 7, 14, or 30 day periods. PLAYWEST additionally offers customers at sign up to Set a Maximum Individual Bet Limit, please email [email protected] if you would like to set this limit.
Customers can set or change limits online within their account by navigating to My Account > Set Limits or by contacting our customer support team.
Reducing or implementing a deposit limit is effective immediately.
Lowering your deposit limit or removing a deposit limit takes effect after 7 days.
Self-Assessment
A person’s risk of problem gambling can change dramatically depending on a wide range of factors in a person’s life.
How do you know if you are gambling too much? One way is to use the Problem Gambling Severity Index (PSGI) self-assessment tool. The PSGI is a reliable and standardized measure of at risk behaviour in problem gambling. https://www.gamblinghelponline.org.au/take-a-step-forward/self-assessment/problem-gambling-severity-index-pgsi#/?_k=r46le2 to help see if you are at risk.
Self-Exclusion
If you feel you are no longer able to control your gambling or gamble safely, we offer you the option to self-exclude from betting with us.
To self-exclude means to stop betting or gambling for a set time. Self-exclusion can be temporary or permanent.
You can self-exclude with us directly by contacting us via phone or email, or online within your account.
In addition, some jurisdictions such as South Australia also have Barring Orders available. Please contact our Customer Support team if you would like further information about this.
Account Holder Identification Requirements
1.1 Playwest clients must provide Us with adequate identification for the purposes of complying with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (C'wlth). The identification must have at least proof of name, age and current residential address.
1.2 We will attempt to verify Your identity automatically with an online identity verification company by disclosing your name, date of birth and residential address. By accepting these terms and conditions you give consent for Playwest to disclose your name, residential address and date of birth to a third party identity records database controller and/or credit reporting agency and ask the third party and/or credit reporting agency to provide an assessment of whether the personal information so provided matches (in whole or in part) personal information contained in a credit information file in the possession or control of the credit reporting agency to assist in verifying your identity for the purposes of the Anti-Money Laundering and Counter-Terrorism Act 2006. The third party and/or credit reporting agency may prepare and provide Playwest with such an assessment and may use your personal information including the names, residential addresses and dates of birth contained in credit information files of you and other individuals for the purposes of preparing such an assessment. If you disagree with having your identity verified via a third-party database or credit reporting agency, please contact Playwest so that we can discuss other options with you. If that process cannot verify Your identity, we may request that you provide proof of identification to us. Such request will include details of what documents will be acceptable.
1.3 Where you send identification documents to us, they must be clear and legible. We may also request, in our absolute discretion, that you provide originals or certified copies. If the documents are not in English, we may request that they be translated in a manner that is suitable to us.
1.4 Where documents are required to be sent to Us for manual verification, this information can be sent via email ([email protected]).
1.5 Adequate Identification must be received prior to the first withdrawal from the Account, and if not received before, Playwest requires the identification within 3 days of the Client opening an Account. If the Client's identification has not been received at this stage the Account will be suspended until verification has been completed. Please note that all bets placed prior to the Account being suspended will stand unless otherwise voided under these Terms.
1.6 If a Client uses a Credit/Debit card to fund the Account, legible copies of the front and back of the card may be requested by Playwest for its approval. Playwest reserves the right at its discretion to refuse to accept a debit/credit card including but not limited to in circumstances where the card is dishonoured. Credit or debit cards used to fund a client's account must match the client's account details. It is the Client’s responsibility to ensure this is the case. Credit or debit cards with a name other than that which is registered with Playwest for the account in question may be refused and the account may be suspended. Playwest reserves the right to request a copy of the front and back of a credit or debit card registered on the account at any time. Receipt of a card is no guarantee of account activation/re-activation.
1.7 Where Playwest has a reasonable suspicion that the account holder is not the true or beneficial holder of the account, it may request any further information it deems necessary to establish/confirm the identity of the account holder. This may include the provision of statutory declarations and certified copies of identification or financial documents (or any other such documentation as reasonably requested by Us). All certified documents must be produced in the English language or they will be rejected. Playwest reserves the right to carry out checks on the individual certifying documents and to get in touch with them to verify the validity of the document. Playwest may in its discretion reject certified documents for any reason.
1.8 Should a client deliberately falsify any ID or any other details for any purpose associated with applying for an account or transacting on the account, Playwest reserves the right to suspend the account and/or close the account without prior notification to the client. Instances of suspected fraudulent activity may be referred to the relevant authorities for further investigation.